Luca Wilson

Service Design Expert, OTP Bank

You've probably already experienced perfect, almost experiential service, whether it was using an application or being served at a restaurant. But how is an experience made? What thought processes are needed to create them? Luca Wilson will tell you all about it. Luca considers it her mission to facilitate creative thinking in any community, so that truly complex challenges can be solved just for you, the user. Whether you’re cut out for a corporate environment or entrepreneurship, she will teach you a trick or two about thinking empathically with the minds of those that play the most crucial role in your success.


If you’d like to meet her at the festival and ask your most burning questions, grab your ticket or if you’re a student or a teacher, sign up for a free pass.

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